Refund policy
Refund and Return Policy – Beauty by Light
At Beauty by Light, we are committed to providing high-quality products. This Refund Policy is in accordance with the Australian Consumer Law (ACL).
Change of Mind
We do not offer refunds, returns, or exchanges for change of mind, incorrect selection, or if you decide you no longer want the product.
Please ensure you have carefully reviewed all product details before purchasing. If you are unsure, contact us at info@beautybylight.com.au prior to placing your order.
Consumer Guarantees (ACL Compliance)
Under the Australian Consumer Law, you are entitled to a remedy if a product:
Is faulty or defective
Is not as described
If your product meets any of the above conditions, we will assess the issue and provide a remedy in accordance with the ACL, which may include a repair or a replacement.
Faulty or Defective Products
If you believe your product is faulty, you must:
Email info@beautybylight.com.au with:
Your order number
A clear description of the issue
Photo or video evidence showing the fault
One of our team members will contact you with further instructions in resolving the issue.
Warranty
Eligible devices (including LED masks) are covered by a 12-month warranty from the date of purchase.
This warranty covers:
Manufacturing faults under normal use
This warranty does not cover:
Damage caused by misuse, mishandling, or failure to follow instructions
Improper storage or use not in accordance with provided guidelines
Normal wear and tear
Products that have been modified, resold, or purchased second-hand
Warranties are non-transferable.
Returns & Shipping Costs
If a return is approved:
The customer is responsible for all return shipping costs
Shipping costs are non-refundable
If a refund is issued, the cost of return shipping will be deducted from the refund amount
You must ensure the item is securely packaged. We are not responsible for items lost or damaged in transit.
Please email info@beautybylight.com.au for return shipping address.
We strongly recommend using a trackable shipping service, especially for higher-value items.
Refunds (If Applicable)
If a refund is approved:
Refunds will be issued to the original payment method
Original shipping costs are non-refundable unless required under Australian Consumer Law
Return shipping costs remain the responsibility of the customer
Exclusions & Product Use
Individual results from skincare or cosmetic devices will vary.
We do not guarantee specific results or outcomes.
Dissatisfaction with results does not qualify for a refund.
Contact Us
For all enquiries, claims, or support:
📧 info@beautybylight.com.au